Charles C. CB-1008I must admit that your company's personal attention policy impresses me, something not easily done. Imagine my very pleasant surprise upon opening the envelope, most ongoing correspondence with mail order companies consists of "form" letters who's only purpose is to solicit more purchase, to see a personal letter written specifically with me in mind. Not only did you want to ensure that I had received the entire package, you sincerely requested my thoughts on a marketing strategy. What's more is the fact that you physically signed the letter instead of using a rubber stamp. It's simply AMAZING to get such individual treatment from an "impersonal" company.